Once you have booked your tickets, they will be sent to you via email and SMS. 

All children must book a ticket. Children under the age of 3 are free of charge but must still book a ticket. There is a charge for children age 3-15 years. Children 16 and over pay the adult price.

Tickets for Enlightened are non-refundable and non-amendable after purchase. 

The Enlightened trail is approximately a mile in length and takes about an hour to walk around.

Re-entry is not permitted at the Enlightened trails. 

Please see the individual pages for more information on accessibility at each of the Enlightened sites. 

There will be pulsating and flashing light effects across all sections of the light trails (with additional haze/smoke effects at various points). Customers with motion sensitivity are also advised there are sections of the trail with slow motion lighting effect.

Yes, you may select a free carer ticket when booking a trail. 

Dogs on leads are only permitted on the trail at Hylands Estate in Essex. They are not permitted at any of the other trails. 

Unless the weather presents a safety issue, the event will go ahead in all conditions (rain or shine!) so please come prepared. Make sure that you wrap up warm and wear appropriate footwear for the winter weather.

Please arrive at the time you have booked for. Tickets are available every 15 minutes from the event opening time.

This is a night-time outdoor attraction that illuminates a dedicated trail of light around the grounds of the venue. On the trail there are numerous static and interactive light up attractions with an enchanting soundscape.

No, refreshments are not included in the price of entry. Food vendors do accept cash and card payments. 

Unfortunately, Father Christmas is far too busy this time of year to stop by Enlightened!